I am a business consultant focusing mainly on Ryokans. After graduating from Rikkyo University in Tokyo with a Bachelor of Tourism, I joined Funai Consulting Inc. where I have been working with our Ryokan clients for over 10 years. In addition, I am the author of the book “How To Serve Omotenashi”, the phrase book “Ryokan English Service”, and the DVD “Ryokan Service.